Privacy Policy

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At Shield Tech Solutions ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our technology and electrical services, or interact with us through various communication channels.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
   
• Request a quote, consultation, or service
   
• Subscribe to our email newsletters or SMS updates
   
• Schedule service appointments or maintenance visits
   
• Communicate with us via email, phone, or other channels
   
• Participate in surveys, promotions, or events
   

The personal information we collect may include:

• Contact Information: Name, email address, phone number, mailing address, property or business address
   
• Service Information: Project details, system type, technology or electrical needs, service history
   
• Payment Information: Billing address, payment method details for service payments
   
• Communication Preferences: Email and SMS consent status, communication preferences
   
• Other Information: Any other information you choose to provide
   

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address and approximate geographic location
   
• Browser type and version
   
• Operating system
   
• Pages visited and time spent on pages
   
• Referring website addresses
   
• Date and time of visits
   

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site and improve our services. You can manage cookie preferences through your browser settings, though disabling cookies may limit certain website functionality.

We use the information we collect for the following purposes:

• Provide Services: Process and fulfill your service requests, installations, maintenance, and consultations
   
• Communication: Respond to inquiries, send requested information, provide quotes, and offer support
   
• Scheduling: Coordinate appointments, send reminders, and manage service visits
   
• Marketing: Send promotional emails, newsletters, or SMS updates about services, tips, and special offers (only with your consent)
   
• Business Operations: Analyze and improve our services, website performance, and customer experience
   
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
   
• Safety: Address safety issues, emergencies, and regulatory requirements
   
• Research & Analytics: Conduct internal analysis to enhance our offerings
   

If you provide your email and consent to communications from us, we may send you:

• Service updates and announcements
   
• Information about our technology and electrical solutions
   
• Promotional offers and special announcements
   
• System maintenance reminders and energy efficiency tips
   
• Appointment confirmations and follow-ups
   

You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us at zack@shield-techsolutions.com.

If you consent to receive text messages, we may send you SMS updates regarding:

• Appointment reminders and service confirmations
   
• Emergency service notifications
   
• Promotional offers and seasonal updates
   
• Safety alerts and tips
   

Important SMS Terms:

• Message frequency varies based on your preferences
   
• Message and data rates may apply
   
• Carriers are not liable for delayed or undelivered messages
   
• Reply STOP to unsubscribe or HELP for assistance
   
• Supported carriers include AT&T, Verizon, T-Mobile, and other major U.S. carriers
   

We will never share your mobile phone number with third parties for their marketing purposes without your explicit consent.

We do not sell, rent, or trade your personal information. We may share it in limited circumstances, such as with:

Trusted third-party partners who assist with:

• Payment processing
   
• Email and SMS delivery
   
• Website hosting and cloud storage
   
• Scheduling and CRM systems
   
• Analytics and performance monitoring
   

These providers are contractually obligated to safeguard your information and use it only for authorized purposes.

We may disclose your information when required by law or to:

• Respond to legal processes or government requests
   
• Protect our rights, property, or safety
   
• Investigate fraud or illegal activity
   

In the event of a merger, acquisition, or restructuring, your information may be transferred to the acquiring entity. We will notify you of any material changes.

We implement strong security measures to protect your information, including:

• SSL/TLS encryption during data transmission
   
• Secure storage with access controls
   
• Regular security audits and employee training
   
• Restricted data access based on business need
   

While we take every precaution, no system is 100% secure, and we cannot guarantee absolute protection.

We retain personal data as long as necessary for the purposes described, including legal, operational, and contractual obligations. Once no longer needed, data will be securely deleted or anonymized.

Depending on your jurisdiction, you may have the right to:

• Access and Correct: Review and correct your personal data
   
• Delete: Request deletion of your information, subject to legal exceptions
   
• Opt-Out: Unsubscribe from marketing emails or reply STOP to text messages
   
• Portability: Request a copy of your information in a structured format
   

California residents have the right to:

• Know what personal information we collect and share
   
• Request deletion of their personal data
   
• Opt out of data sales (we do not sell personal data)
   
• Be free from discrimination for exercising privacy rights
   

If you are in the EEA, you have additional rights including access, rectification, erasure, data portability, restriction, and objection to processing.

Our website may include links to other websites not operated by Shield Tech Solutions. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Our services are not directed toward individuals under 18. We do not knowingly collect information from minors. If we discover such data has been collected, we will delete it promptly.

Your information may be transferred to and processed in the United States or other jurisdictions where we operate. By using our services, you consent to these transfers.

We may update this Privacy Policy periodically. Updates will be reflected by the “Last Updated” date above. In case of major changes, we may notify you by email or website notice.

We comply with the Telephone Consumer Protection Act (TCPA). We will only send marketing text messages if you have provided prior express written consent. You can revoke consent anytime by replying STOP.

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Shield Tech Solutions
📧 Email: zack@shield-techsolutions.com
📞 Phone: +1 (201) 614-5617

We will respond to your inquiry within 30 days.

By using our website, submitting forms, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.